نشكرك على تسوقك معنا! ستجد أدناه معلومات مهمة حول عملية الشحن لدينا.
وقت معالجة الطلب تتم معالجة جميع الطلبات خلال 1-2 أيام عمل (باستثناء عطلات نهاية الأسبوع والعطلات الرسمية). بمجرد معالجة طلبك وشحنه، ستتلقى رسالة تأكيد عبر البريد الإلكتروني تحتوي على معلومات التتبع.
خانة_اختيار
سياسة الاسترداد
شكراً لتسوقك معنا! ستجد أدناه معلومات مهمة حول عملية استرداد الأموال لدينا.
Everything you need to know about shopping with us in the UAE.
We offer fast shipping across all Emirates. For Dubai, Sharjah, and Abu Dhabi, delivery usually takes 1-2 business days. For other areas, it may take up to 3 days.
Yes! We provide Cash on Delivery (COD) across the entire UAE. You can pay the full amount to the courier once you receive your package at your doorstep.
We offer a 7-day hassle-free return policy. If you receive a damaged or wrong product, simply contact our support team, and we will arrange a pickup and process your refund or exchange.
No hidden fees! The shipping cost will be clearly calculated at the checkout page. Occasionally, we offer Free Shipping on orders above a certain amount (e.g., AED 200).
You can reach us 24/7 via WhatsApp (+971568472271) or email us at support@auratrovemart.com. We usually respond within a few hours to assist our UAE customers.
Absolutely. If you choose to pay online, we use SSL-encrypted payment gateways that support Visa, Mastercard, and Apple Pay, ensuring your data is 100% safe.